Privacy Policy

We respect and protect your privacy and your personal details are in safe hands. We value the trust you place in our company. The personal information you provide to us will be treated with the utmost care and confidentiality. We need this personal information to process your order as smoothly as possible.

We attach great importance to responsible handling of (personal) data. We therefore process and secure your personal data carefully and with due observance of the provisions laid down by law and regulations. This privacy statement provides information about that collection and processing of personal data.

Who is responsible for the processing of your data?

Care For Craft Spirits
E3-Plein 204
9050 Ledeberg, Belgium
BE0888834853
Privacy contact person: Jeroen Moernaut

e-mail: info@careforcraftspirits.com

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We collect and process personal data for various purposes. The most important are: to be able to communicate with our customers, to be able to process their orders, to handle warranty and service questions correctly and to show relevant advertisements and make offers. The persons whose personal data we process have certain rights with regard to their data. Those rights are included in this statement. We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Which data to process?

The following (categories of) personal data can be processed:

address and/or contact details: such as name, residential, delivery and/or billing address and other contact details (e.g. e-mail and telephone details)
order details and preferences: such as data relating to (previous) services/products that have been purchased from us, the options and preferences chosen and the information exchanged about them (such as a customer ID, customer number, user name, login details and specified preferences and interests, customer cards , gift card details) and customer service contacts;
email and phone calls with us: such as email correspondence, telephone conversations, and recordings of communications with us (in accordance with applicable law);
information about your experiences, preferences and behaviour: such as data obtained from reviews, customer surveys, competitions or collected by placed cookies about your behavior and preferences on our website(s) (such as a wish list, language settings, browser used and cookie preferences);

On what bases (“legal bases”) is the use of your data based?

We use personal data based on the following bases (“legal bases”):

in order to implement the agreement, such as the agreement whereby you gain access to products
after your permission, for example in the context of marketing;
to comply with legal obligations;
where there is a legitimate interest in the processing, which may include the following “legitimate interests”:
1. our interest in maintaining a (commercial) relationship with our customers or members and our commercial interest in gaining more insight into our users, our customers and their wishes;
2. our interest in conducting research and analysis and optimizing the service;
3. conducting proceedings;
4. investigating the effectiveness of security measures.

We also place cookies. For the use of cookies, you are referred to the cookie policy.

Are you obliged to provide the data?

You are obliged to provide certain information. If you do not want to provide us with this information, we cannot enter into the agreement with you and we cannot execute the agreement. We also need certain information to comply with legal obligations.

How long do we store personal data?

We do not store personal data longer than is necessary for the purposes for which we process it. In general, we use the following retention periods:

Type of data

retention period

Customer data (such as: name of contact person, address, e-mail address, telephone number, date of birth).

Up to 7 years after the last transaction or up to 7 years after the last contact about a transaction.

Account information (email address, hashed password).

As long as you have the account. We keep the account alive until you delete it because your orders and invoices are stored in it.

Billing data, transaction data and other financial data.

7 years, including on the basis of the legal fiscal retention obligation.

Correspondence (for example about orders and complaints).

As long as you have an agreement or other relationship with us and up to 7 years thereafter.

IP address (partial).

Up to a maximum of 12 months after the last website visit.

Information regarding newsletters.

We store registrations or cancellations for 5 years, and we store the sent newsletters for a maximum of 7 years.

Data to prevent fraud.

7 years, or as much longer as desirable, depending on the nature of the information, also in view of the fact and the importance of fraud prevention.

Shopping experience data / marketing / customer surveys / contests.

7 years.

Information related to a legal proceeding

As long as this is necessary for conducting legal proceedings (which also includes the execution phase) or for establishing our rights in legal proceedings and up to 5 years thereafter.

Anonymous data

It is possible that we anonymize data as soon as it is no longer stored and then store it and use it for statistical purposes, for example.

What rights do you have?

You have several rights with regard to the processing of personal data. Those rights are listed below:

You may always ask us for an overview of the personal data that we have collected and – within the legal framework – request a copy of this (right of access);
If your personal data has been incorrectly and/or incompletely processed by us in the administration, you can ask to correct or supplement this data (right to correction);
If you do not want us to have registered certain data, you can request that this data be removed (right to erasure or ‘the right to be forgotten’);
You have the option to temporarily suspend the processing of personal data or to limit its use (right to restriction);
Under certain circumstances you can object to the (further) processing of personal data (right to object);
You can request us to pass on personal data to a third party (right to transfer);
If we receive personal data about you from a third party and process that personal data, we will inform you – upon request – about the source from which this information was received.

Making a request as referred to under 3, 4 or 5 may result in the right of access to purchased products or services being canceled without the right to a refund.

Incidentally, a request does not have to be complied with if 1) we have a legitimate and/or compelling interest in it or 2) cooperation with that request can be refused by us on another legal basis.

Most of your personal data can be found in your own account. You can log in there and also change your details. For access to data that is not in your account, you can contact us directly.

An unsubscribe button is always included in electronic commercial messages so that you can opt out of receiving those messages.

Sharing personal data with third parties

We will not sell or rent your personal data to third parties. We may, however, use third parties who are engaged to provide services on our behalf, such as for the implementation of the agreement or as described in this statement.

Parties with whom we work and by whom personal data can be processed include the following:

government agencies;
Staff members;
payment companies, webshops and printing companies;
delivery partners;
suppliers;
support in the context of advertising and marketing campaigns, customer research and review partners;
product support;
other companies within our group;
IT service providers, such as for hosting and maintaining the websites;
legal support;
other third party service providers and consultants.

We may also, without your specific consent, provide your information in response to lawful requests from authorities, based on subpoenas or court orders, actions or to detect or prevent damage or fraud, theft or misuse, or actions to ensure security. of the network and services from us. If there is reason to do so, we can ask you to show proof of identity to prove that you are older than 18 years.

We may also share your information with third parties in the event of a merger, split, acquisition or other change involving us.

Processing outside the EU

Personal data may be processed by the following third parties outside the European Union:

Google;
Instagram;
Facebook.

The following is noted in the context of the use of Google Analytics. We have concluded a processor agreement with Google to make agreements about how to handle your data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we anonymize your IP addresses.

If your data is stored outside the EU, we will ensure that it is done in a secure and lawful manner.

Security and data leaks

In short, a data leak is any breach of the security of personal data, as a result of which it is destroyed, lost, unauthorizedly provided, passed on, stored or otherwise processed.

A data breach can occur accidentally, for example by forwarding customer data to the wrong recipient, but it can also occur on purpose. In the latter case, for example, the capture of personal data by a hacker or the copying of a database with personal data by an employee who leaves employment.

We have taken technical and organizational measures with the aim of preventing data leaks.

Contact

You can contact us in different ways. You can reach our customer service via chat, email, telephone or by writing to us. If you do so, we can view your Account Data, Usage Data and Financial Data, such as your customer number and the content of your question or complaint.

We will ask for your Account details to handle your question or complaint and may also approach you later for additional information. We can record our conversations/messages in a system together with your other data, so that we can help you as best as possible and read back how we have answered your questions before. This is also useful for you as a customer: if you contact us later with a question about a previous problem, you do not have to explain the problem again.

If you communicate with us via social media (for example by sending a message, liking our post or by becoming a fan) we may receive and store personal data about you such as the content of your message, (user) name, your profile picture, your place of residence, your e-mail address and your gender. We use the data received to respond to your message as best as possible and to gain a better insight into the possible preferences of our customers. We have a legitimate interest in using the information we receive about you.

By gaining insight into the preferences of our customers, we can tailor our products and services even better to the interests of our customers. This allows us to ensure that even more people can use our products and services. The privacy statement of the relevant social media channel applies to the use of social media. This privacy statement applies to the data stored by us.

Questions or complaints

Your requests and/or questions about the processing of personal data and/or this privacy statement can be directed to the persons mentioned on the first page. We will strive to resolve your complaints as best as possible, within a reasonable period of time. We do everything we can to provide you with the best possible service. If you are not satisfied with the handling of the complaint, you can contact the supervisory authority and, if desired, submit a complaint.

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