Frequently asked questions
The webshop calculates the shipping fee according to weight and destination in the order procedure.
Yes, a tracking code is mailed for every parcel which allows you to follow the status for your order.
If you are located outside the EU the parcel is shipped by airplane. There is limited capacity of airplanes and staff in the receiving countries (especially USA). This can cause delays up to 4 weeks. The shipping companies only start a search operation if a tracking has not changed in 20+ days.
We have more than 17 years experience in packaging bottles carefully and strive for a perfect packaging therefore 99,9% of the goods we ship arrive in perfect condition. However liquids with an abv above 24% are considered flammable goods by the shipping companies (even though they are as flammable as a book) and will not be insured by them. In the unlikely event of damage or loss by the shipping company the risk is therefore unfortunately completely for the customer and we will not compensate. Don’t blame us, blame the shipping companies lawyers.
You have to be at least 18 years old and have the minimum legal age to order alcohol in your country of residence.
All the bottles we offer are in our webshop, we have no secret stash of bottles. We recommend not to wait for the reviews to order top bottles. So the answer is no, not listed in the webshop = sold out.
No. We announce new release dates on our socials and in our newsletter. At release day it is first come, first served.